Turn Customer Success Into A

Scalable Revenue Engine

With over 10 years of experience in the field, I have developed an extensive experience in Customer Success.

I help SaaS businesses unlock customer-led growth with a methodology that I perfected over the years: the SUCCSS™ Framework.

Logos of Typeform, Strapi, and PhantomBuster in a horizontal arrangement on a white background.

Trusted By

What is SUCCSS?

A Modern Framework for Customer Success That Scales

The SUCCSS Framework™ is my 6-part system for transforming Customer Success into a predictive growth engine.

It’s built from over 10 years of experience leading CS at companies like Typeform, Strapi, and Phantombuster.

It’s designed for B2B SaaS businesses ready to scale smarter.

Flowchart illustrating six steps: Segment Smartly, Understand Journeys, Create Scalable Process, Connect the Right Tech, Spot Value Proactively, Show Revenue Impact. Each step is represented by colored segments labeled S, U, C, C, S, S.

For founders, my method gives you a headstart in the race to building a scalable customer-led growth engine. 

For CS leaders, it will help you better align your CS operations with your customer’s desired outcomes and your company’s revenue goals. 

The 6 Pillars Of SUCCSS

S

U

Understand Journeys

Map onboarding → activation → value paths. Design success milestones that drive outcomes, not just activity.

C

Create Scalable Process

Build repeatable, automated workflows that reduce firefighting and increase consistency.

C

Connect the Right Tech

Integrate automation and AI tools to streamline operations, save time, and augment your CS team.

S

Spot Value Proactively

Leverage data to surface insights, signals, and opportunities.

S

Segment Smartly

Show Revenue Impact

Understand your customer base deeply and prioritize based on profile, potential, lifecycle stage, and revenue impact.

Position CS as a core driver of expansion, upsell, and renewals. Align CS goals with revenue and GTM teams.

How We Can Work Together

Let’s Bring SUCCSS™ To Your Team

Audit 🔍

A deep dive into your current CS to identify issues and build the execution roadmap.

Execution 🔧

Hands-on help to implement the SUCCSS™ roadmap and set-up for scale.

Optimization 📈

Progress assessment, metrics reports & recommendations of improvements.

About Me

Hi, I’m Victor!

I’ve spent the last 10+ years scaling Customer Success at fast-growing B2B SaaS companies like Typeform, Strapi, and Phantombuster.

I specialize in designing smart, scalable systems powered by automation and AI — all with one goal: making Customer Success a key driver of revenue growth.

Person smiling with arms crossed, wearing a dark corduroy shirt, on a beige background.